Privacy Policy

1. Introduction

This Privacy Policy explains how personal data collected through the Asistan 7/24 platform ("Platform") is collected, processed, stored and protected. Asistan 7/24 is a CRM and appointment management platform for clinics that unifies WhatsApp, Instagram and phone communications with Google Calendar integration in a single panel.

2. Data Collected

The following personal data may be collected through the Platform:

2.1. Personal Information

• First and last name
• Phone number
• Email address

2.2. Clinic Information

• Clinic name
• Services offered
• Clinic contact details

2.3. Communication Data

• WhatsApp message content
• Instagram message content
• Phone call records
• Correspondence conducted through the Platform

2.4. Usage Data

• IP address
• Browser type and version
• Usage statistics
• Session information

2.5. Appointment Data

• Appointment date and time
• Appointment type
• Patient/client information
• Google Calendar integration data

3. Methods of Data Collection

Personal data is collected through the following methods:

• Platform Registration: During users' registration on the platform
• WhatsApp Business API: Through communications conducted via WhatsApp
• Instagram Messaging API: Through Instagram Direct messages
• Phone Integration: Through incoming and outgoing phone calls
• Google Calendar API: During calendar integration
• Website Forms: Through contact and demo request forms

4. Purposes of Data Processing

The personal data collected is processed for the following purposes:

• Providing CRM services and fulfilling platform functions
• Appointment management and tracking
• Ensuring Google Calendar synchronisation
• Managing WhatsApp, Instagram and phone communications
• Providing the unified inbox service
• Sending automated notifications and reminders
• Providing reporting and analytics services
• Improving service quality
• Fulfilling legal obligations

5. Data Sharing

Your personal data may be shared with the following parties:

• Meta Platforms (WhatsApp/Instagram API): For the purpose of providing WhatsApp Business and Instagram Messaging services
• Google (Calendar API): For the purpose of calendar integration and appointment synchronisation
• Hosting and Infrastructure Providers: For the purpose of ensuring the secure and uninterrupted operation of the Platform
• Authorised Public Authorities: In cases of legal obligation, within the scope of applicable legislation

6. Data Storage and Security

The following technical and administrative measures are taken to ensure the security of your personal data:

• Data is stored in encrypted environments
• Secure data transmission is ensured through SSL/TLS certificates
• Access controls and authorisation mechanisms are implemented
• Regular backup operations are performed
• Security audits and updates are conducted periodically
• Staff are informed about data security

7. Cookies

The following types of cookies may be used on our website:

• Essential Cookies: Cookies that are necessary for the proper functioning of the website
• Performance Cookies: Cookies used to measure and improve the performance of the website
• Functionality Cookies: Cookies used to remember user preferences
• Analytics Cookies: Cookies used to collect visitor statistics

You can manage your cookie preferences and disable cookies through your browser settings. However, disabling essential cookies may cause some features of the website to not function properly.

8. User Rights

Under the Personal Data Protection Law No. 6698 (KVKK), you have the following rights:

• Learning whether your personal data is being processed
• Requesting information about your personal data if it has been processed
• Learning the purpose of processing your personal data and whether it is used in accordance with its purpose
• Knowing the third parties to whom your personal data has been transferred domestically or abroad
• Requesting correction of your personal data if it has been processed incompletely or incorrectly
• Requesting the deletion or destruction of your personal data under the conditions set forth in Article 7 of the KVKK
• Requesting that correction and deletion operations be notified to third parties to whom your personal data has been transferred
• Objecting to any result that is against you arising from the analysis of processed data exclusively through automated systems
• Requesting compensation for damages if you have suffered loss due to unlawful processing of your personal data

You can contact us through the following communication channels to exercise your rights.

9. Contact

For questions or requests regarding our privacy policy:

Last Updated: March 2026